My flight is delayed or cancelled
If you are already traveling and your flight is delayed or cancelled, please contact your airline or travel agency as your primary point of contact. Follow the updates and instructions provided by your airline/travel agency.
I am stranded at my travel destination
Contact your airline or travel agency first. The airline/travel agency is responsible for flight rebooking, cancellations, and any necessary accommodation arrangements. Follow the instructions of local authorities as well as travel advisories issued by the Ministry for Foreign Affairs.
I want to cancel my upcoming trip to the Middle East
Contact your travel agency or airline first. If you decide to cancel your trip and the travel agency/airline does not provide a refund, you may apply for compensation from If.
Trip cancellation may be covered if the cancellation is due to a travel advisory issued by the Ministry for Foreign Affairs recommending avoidance of non-essential or all travel to the destination, or due to a travel restriction imposed by local authorities that prevents the insured person from entering the destination country. Compensation requires that the recommendation or restriction is in effect when there are 72 hours or less until the scheduled departure and that the recommendation or restriction was not in forse at the time of booking the trip or obtaining the insurance.
You can check the Ministry for Foreign Affairs’ advisories on avoiding non-essential or all travel to Middle Eastern countries on their website.
I have a layover in a conflict area/country, but my flight is cancelled or delayed
Contact your airline or travel agency. The airline/travel agency is responsible for flight rebooking, cancellations, and any necessary accommodation arrangements.
If you need assistance abroad due to an acute travel illness or accident, please contact If Travel Care 24/7 at +358 10 19 16 99.
I have an upcoming trip to a country near the conflict area
We recommend that you actively follow the travel advisories issued by the Ministry for Foreign Affairs, as the situation may change rapidly. Also follow the updates provided by your airline and/or travel agency.