Home insurance for a flat or a terraced house

The age of many items affects the amount of compensation paid for them. This effect is the smallest on the ExtensivePlus level of cover.

Usually, the value goes down every year after purchase. For example, the value of appliances and bicycles is reduced by 9%, the value of spectacles by 15% and the value of mobile phones by 25% each year.

With ExtensivePlus cover the value of certain property, such as computers and mobile phones, will be considered to be the same for an additional year. Many other items get an additional three years.

Examples:

• Your smartphone, that was purchased in 2021, breaks in 2022. Primarily we cover the repair expenses. If the device is unrepairable ExtensivePlus home insurance covers an equal phone without age reductions.
• Your bicycle, that was purchased in 2018, gets stolen in 2022. The value of the bicycle under the ExtensivePlus home insurance is 91% of the value of a new bicycle, because a 9% annual depreciation applies to the last year.

On the ExtensivePlus level, the compensation for an individual item can be up to EUR 17,000. On lower levels, the maximum compensation for an individual item is EUR 5,000. 

Items that are within these limits are automatically included in the home insurance and do not need to be separately listed. If you have items that are more expensive than this, you can insure them separately by contacting our customer service.

Bicycles are an exception and are compensated up to EUR 5,000 on the ExtensivePlus level. On other levels, the maximum compensation for a bicycle is EUR 2,500.

If home insurance policies cover the items that you travel with the same way it covers items at home. The deductible for luggage is usually the same as that of your home insurance (primarily EUR 150 or EUR 250).

On the ExtensivePlus level the deductible for luggage is only EUR 50 when you travel abroad. The reduced deductible applies to luggage loss of up to EUR 3,500 during travel abroad.

The ExtensivePlus level also covers up to EUR 500 of cash on trips abroad, making you well protected against pickpockets. On other levels, the upper cash limit is EUR 100.

If home insurance covers movable property that breaks suddenly and unexpectedly in any situation.

There is no separate list of causes for covered losses. You will be compensated as long as the loss was sudden and unexpected. (The insurance does not cover wear and tear caused by regular use, slow corrosion or items broken on purpose, for example.)

Examples of covered losses:

• Your mobile phone falls onto the pavement and the screen breaks
• Your dishwasher or washing machine suddenly breaks
• Your television falls over when you are hoovering
• Your camera falls into water from a rowing boat
• Smoke comes out of your laptop and it will not turn back on

We will cover damages to your movable property caused by fire, smoke or a direct strike of lightning, for example.

Leakage in HPVAC pipework or a washing machine, for example, can wet structures and movable property and cause extensive damage. Our leakage cover covers water damage caused by leakage in your home.

For example, if an electrical appliance breaks down due to a short circuit, we will compensate for the damaged appliance.

We cover losses due to theft, vandalism, burglary or robbery at your home or outside it.

Examples:

• When you return home from a trip, you notice that your home has been broken into. The front door has been broken and some of your property taken. We will compensate for the stolen property.
• You have left your bicycled locked at a railway station. When you return to the station your bicycle is gone. We will compensate the monetary value of the bicycle.

Natural forces, from storms to hail or flood, may cause extensive damage. We will compensate for such damage under the cover against natural forces.

If your home becomes uninhabitable due to a fire, water damage or other insured event and you need to temporarily live somewhere else, we will compensate up to 85% of the costs accrued from temporary accommodation.

We can also provide help with finding temporary accommodation and your wishes on matters such as location and parking space are taken into account.

Example: A fractured pipe causes water damage to your floor and it needs to be replaced. You cannot live in your home during the two-week drying and renovation project. We will compensate 85% of your additional acommodation costs until the renovation work is completed.

Temporary accommodation can be covered for up to 12 months. It is also possible to claim compensation for moving costs and costs from storage of movable property during renovation.

If home insurance covers permanent fixtures of your home in covered events. Permanent fixtures include floor surfaces, wallpaper, kitchen cabinets and permanent bathroom fixtures, for example.

Example: Your dishwasher unexpectedly releases water onto your laminate kitchen floor. The insurance covers renovation of the laminate floor and kitchen cabinet framework. Repair or replacement of the broken dishwasher is covered as damage to movable property under Extensive or ExtensivePlus home insurance (see Breakage, falls, dents and other unexpected damage). Repair or replacement of the dishwasher is not covered under Basic home insurance.

The real estate insurance of the housing company covers structural damage, such as drying of concrete floors.

The maximum compensation for permanent fixtures is EUR 10,000.

We will compensate for luggage loss and damage, such as theft and delay of luggage. Broken items are also covered by ExtensivePlus and Extensive insurance policies.

We will cover property damage or bodily injury caused to a third party by you or a person living in your household up to EUR 200,000.

We will compensate for legal expenses of disputes and criminal cases in matters involving you as a private person up to EUR 10,000. The insured persons also include any persons living permanently in your household. The deductible for legal expenses cover is 20% of the costs and at least EUR 170.