Accessibility statement: If P&C Insurance Company Ltd (publ), branch in Finland

Accessibility is one of the starting points for developing digital services at If and something that we are strongly committed to. Read If’s accessibility statement.

If P&C Insurance Ltd (publ), branch in Finland, is committed to making its websites and mobile applications accessible in accordance with the Act on the Provision of Digital Services (Laki digitaalisten palvelujen tarjoamisesta 306/2019). Accessibility is one of the starting points for developing digital services at If and something that we are strongly committed to.

This accessibility statement covers all of If’s digital services and applies to the statutory insurances provided by If that are subject to the accessibility requirements of the Act on the Provision of Digital Services.

Most of our services are not subject to the accessibility requirements of the Act. If is obliged to provide accessible services only to the extent that we act as performers of public administration tasks. These tasks involve the sales and claims handling of statutory worker’s compensation and occupational diseases insurance, motor third party liability insurance and patient insurance. 

We have assessed the accessibility of our website and services ourselves, using the expertise of an external specialist organisation. The assessment was carried out taking account of WCAG 2.1 level A and AA requirements. This accessibility statement was published on 23 September 2020.

Accessibility compliance status of If’s digital services

 If’s digital services are mainly compliant with the accessibility requirements, and there are no critical accessibility deficiencies in the services. If’s digital services include If’s website, the My Pages service provided by If to its private customers, and the If eFolder and If Login services provided to corporate customers.

What are the deficiencies in the content of the digital services?

If’s online services include non-accessible content, which is currently being upgraded to be accessible. We aim to have the issues fixed by the end of 2020, but no later than during 2021.

You may experience difficulties when navigating various services and in perceiving where you are in tables, dropdown menus and forms, for example. You may have particular difficulties if you use the services without a mouse or with assistive technology. 

There may be accessibility deficiencies in parts of the services where headings, links and buttons are not programmatically determined. There are also some shortcomings in the alternative text definition of figures and diagrams and the programmatical determination of language.

The If eFolder for corporate customers is not fully accessible. We claim that this would be a disproportionate burden to fix. From the autumn of 2020, we will start deploying a new My Business service. The future new service will comply with critical accessibility requirements, while the current system will not be fixed.

Accessibility of files and forms

The claims forms available to corporate customers are not yet accessible. The forms are currently being updated to be accessible.

Our online services include many PDF files, not all of which are accessible. In this respect, we claim a disproportionate burden. We will make the required technical changes to some of our systems later in connection with system updates and development. Unfortunately, however, not all of our systems can be updated to adequately support accessibility. We are committed to fixing the deficiencies as soon as possible.

Contact information and accessibility feedback

If you notice an accessibility problem on this website, please contact us. We will do our best to correct the deficiency. You can send us email at saavutettavuus@if.fi. We will publish a form for providing feedback during 2020.

If you are not satisfied with the answer you receive or you do not receive an answer at all within two weeks, you may file a report with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions on how to file a complaint and how the issue will be handled (in Finnish and Swedish).

Contact information of the supervisory authority

Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
www.saavutettavuusvaatimukset.fi 
saavutettavuus(at)avi.fi

If strives for equality

The Act on the Provision of Digital Services (306/2019) applies to the statutory insurances provided by If P&C Insurance Company Ltd (publ), branch in Finland. Accessibility is one of the starting points for developing digital services at If and something that we are strongly committed to.

We seek to promote equality by developing the technical accessibility and usability of our services and the clarity of language in our content.

We provide training to our employees to improve their skills in all these areas. We are also supported by If’s dedicated team of accessibility specialists. We use a variety of tools to help us actively assess accessibility, both independently and together with external partners.